Refund & Cancellation Policy

1. What you are buying

One challenge in the Get S#it Done Generator costs a single payment of 19 euros, VAT included. That payment covers the whole challenge from start to finish, including your keepsake Vision Board. You can stop and return as often as you like and log in as many times as you need to finish it, at no extra cost.

2. Your 14 day withdrawal right

As a consumer in the European Union you have 14 days to withdraw from an online purchase. Because your challenge is unlocked immediately, at checkout you are asked to confirm that you want to start straight away and that you accept losing that withdrawal right once access is given. If you tick that box and your access is unlocked, you can no longer withdraw. If you would rather keep the withdrawal right, please do not complete the purchase, and write to us instead.

3. When we refund you

We will refund you in full if:

• you were charged twice for the same challenge;
• you paid but your challenge was never unlocked;
• a fault on our side stops you from using or finishing your challenge and we cannot fix it within a reasonable time;
• the payment was made without your authorisation.

Losing interest, changing your mind, or not liking the output of a challenge you have already unlocked are not grounds for a refund. This does not affect the rights you have by law if the service is faulty.

4. How to ask

Write to hi@luisabaltazar.com from the email address on your account, telling us the date of the charge and what happened. We reply within 7 business days. Approved refunds go back to the original payment method, usually within 14 days, and are processed by our payment provider.

5. Governing law

This policy is governed by Portuguese law and forms part of our Terms & Conditions. Nothing in it removes your rights as a consumer.